Answers to common logistics questions

We provide a full spectrum of logistics services, including Full Truckload (FTL), Less-Than-Truckload (LTL), last-mile delivery, and white-glove service. In addition, we offer dedicated fleet solutions and professional moving services, ensuring flexibility for both commercial and residential requirements.

We specialize in the transportation of furniture, electronics, and food products, with handling protocols adapted to the specific requirements of each category.

Our capabilities include the safe and efficient handling of food products, furniture, and electronics, with appropriate safeguards and procedures in place.

Absolutely. All services can be tailored to meet the specific operational and strategic needs of each client.

Yes. We provide warehousing and storage solutions as part of our integrated logistics services.

Yes. We assign dedicated account managers to ensure consistent communication, operational efficiency, and a high level of service continuity.

Yes. We offer comprehensive logistics solutions across domestic Canadian routes, cross-border shipments, and international transportation lanes.

For domestic shipments, we offer delivery within 24 hours where operationally feasible, ensuring speed without compromising reliability.

Yes. We provide both standard and expedited service options, allowing clients to select delivery speeds based on urgency.

Yes. We offer scheduled delivery windows to align with client requirements and operational timelines.

Clients are informed proactively with advance updates. While certain factors—such as accidents, rail or port disruptions, and customs clearance—are beyond direct control, we actively manage every situation to minimize impact and maintain delivery continuity.

We operate across all of Canada, with extended coverage throughout the Northeastern United States.

Yes. We manage customs processes and documentation to facilitate smooth cross-border movement.

We utilize real-time tracking systems, automated email updates, and maintain a 24/7 available support line to ensure operational visibility and responsiveness at all times.

Shipments can be monitored via our Cigo tracking system, email notifications, live tracking interface, or direct communication by phone.

Yes. Clients receive consistent updates through multiple channels, ensuring full transparency throughout the delivery process.

Our team is available via email and phone, ensuring prompt and professional support.

Rates are calculated based on shipment weight, dimensions, and destination, ensuring fair and accurate pricing aligned with service requirements.

No. We maintain full pricing transparency. The only variable component may be the fuel surcharge, which adjusts in accordance with market fuel prices.

Yes. We provide volume-based discounts and customized pricing structures for ongoing partnerships.

We accept a full range of payment methods to accommodate client preferences.

Yes. All shipments are covered by a minimum of $250,000 in cargo insurance and $5 million in liability coverage, ensuring strong protection standards.

We maintain strict control over damage reporting and monitoring from initial handling through to final delivery, ensuring accountability at every stage.

Yes. We have established processes in place to manage and resolve claims efficiently and professionally.